Return and Refund Policy
At World Wide Mobile, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our return and refund policy for details.
1. Return Eligibility
We accept returns under the following conditions:
- The item must be returned within 7 days of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) must be provided.
Non-Returnable Items:
- Opened or used chargers, power banks, and other small electronics.
- Clearance or sale items.
- Custom orders or items specified as “non-returnable” at the time of purchase.
2. Return Process
- Contact Us: To initiate a return, please contact us at +923446738155 with your order details.
- Approval: Once your return is approved, we will provide instructions for returning the item.
- Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
3. Refunds
- Refunds are processed after the returned item has been inspected and approved.
- Approved refunds will be issued to the original payment method within 7-10 business days.
- Partial Refunds: Items returned with signs of use or missing components may be eligible for partial refunds at our discretion.
4. Damaged or Defective Items
If you receive a damaged or defective product:
- Contact us within 48 hours of delivery.
- Provide clear photos of the damage or defect for verification.
- We will arrange for a replacement or refund at no additional cost.
5. Exchange Policy
Exchanges are allowed for defective items or incorrect orders. To request an exchange, contact us within 7 days of receiving the product.
6. Contact Us
If you have any questions about our return and refund policy or need assistance with your order, please reach out to us:
- Phone: +923446738155
- Address: Haveli Lakha, Hakomat Gadh, Tehseel Depalpur, District Okara, Pakistan.